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Shipping policy

What is your return policy?

At Allo Innoware, we have a *Crystal Clear* policy, for our precious customers, to ensure buying cookware, bakeware and kitchenware, is an effortless and easy procedure. Speaking the truth, we are left heartbroken if any of our customers are unhappy with our products or have been accidentally sent a defective product. To ensure that our customers are fully satisfied, we have created customer friendly policies, relating to returns and cancellations.

We have a 7-day return policy and replace the ordered item at our cost if:

  • The product delivered, has a manufacturing defect, which prevents the actual intended use of the product.
  • In case you have received a product which is in a damaged state, in such a circumstance, you need to notify us about its condition within 24 hours of receiving the product.

Glass being a fragile product the following shall not be eligible for return or replacement -

  • Damages due to misuse of product
  • Incidental damage due to malfunctioning of product
  • Any consumable item which has been used/installed
  • Products with tampered or missing serial/UPC numbers
  • Digital products/services
  • Any damage/defect which are not covered under the manufacturer’s warranty
  • Performance related issues which vary from user to user
  • If customer requirements have changed

1) Placed the order and want to cancel?

Please contact Customer Care via email (care@alloinnoware.com) or whatsapp us on (+91 7021681257) to cancel your order.

2) Received a damaged product and want a replacement for your items?

If you have received a broken product, write to us at care@alloinnoware.com or whatsapp us on (+91 7021681257), within 24 hours of the receipt of your order, mentioning your order ID and name and clear pictures of the defective product. We shall replace the ordered item at our cost.

3) Received a defective product and want a return/replacement for the same?

Please contact Customer Care using email (care@alloinnoware.com) or whatsapp us on (+91 7021681257) to return your order. 

4) I want to keep the product after raising the return request. Can I?

That's okay! Just reply to our email or whatsapp us and we will cancel the return request for you.

5) Why is the store credit given and not a refund under a return?

We have made our policies in such a manner, so that our customers finally end up with a product which they totally adore. Moreover, issuing a refund will not only take away the opportunity from our hands to ensure that we provide utmost satisfaction to our customers with our products but also it would mean losing you a valuable customer. Hence, as per our policies we do not issue refunds in case a customer wants to return an order

6)Where is my order?

Once your order has dispatched, you will receive a Shipping Confirmation email which will have the name of the courier company via which your order has been dispatched along with the Tracking ID that you can use to track you order at every step as it reaches you.

If your order has reached your city, it should reach you very soon. You will most likely receive an ‘Out for Delivery’ update from the Courier Company.

Sometimes, there can be a delay in the delivery due to unavoidable circumstances which include:

  • Pandemic (Evidently)
  • Network issues
  • Unexpected weather conditions
  • Riots, etc.
  • Unlocatable or Incomplete address (In such cases, it would be advisable for you to contact the courier company and let them know of your complete address or any landmarks to easily trace your address.

 

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